Questions, corrections and feedback are welcome.
Home Fault Finder is a publication, not a repair service. We cannot diagnose a specific fault in your home, arrange a technician, supply parts or quote for work. What we can do is improve the guides.
What we would genuinely like to hear
- Corrections. If a guide is wrong for your model, tell us the brand, model number and what actually happened. This is the most useful message you can send us.
- Gaps. A fault code or symptom you searched for and could not find explained anywhere.
- Outcomes. If a guide solved it — or if it did not — that shapes how we rewrite it.
What we cannot help with
- Diagnosing your appliance remotely, or telling you whether a specific repair is worth doing.
- Recommending, arranging or vouching for a repair company.
- Warranty claims, disputes with manufacturers or retailers, or parts sourcing.
For anything urgent — a gas smell, burning smell, scorched wiring, water reaching electrics, or an appliance that has given someone a shock — stop using the appliance, isolate it if you can do so safely, and contact a qualified professional or your utility’s emergency line. Do not wait for an email reply.
Response times
We read everything. We reply to corrections and factual queries as quickly as we reasonably can, but we are a small editorial operation and cannot guarantee a response to every message.